Reservations with the studio are conducted by appointment only. Reservations require a credit card on file to complete the scheduling process. Clients with reservations receive email confirmation. We have a 2-week hour cancellation policy that is associated with a $250 fee for noncompliance. No charges or holds are made to the card on file unless the appointment is not cancelled or rescheduled with 2 weeks notice prior to the scheduled appointment. Reservations, reschedules, cancellations and communication with the studio are accommodated by phone. Emails, texts, and any communication other than phone calls are not guaranteed to be received in a timely manner. Please be mindful of holidays and our weekday schedule.
We are unable to accept certificates that have been transferred by gift or by resale from the original certificate bidder and winner. (See Policy #8)
Please note that availability is often in high demand and appointments may not be able to be rescheduled in every situation.
The selection process is a separate session and must be held in a timely manner after the creation session. Viewing and commissioning your artwork is an exciting family event and as such, much care and respect is involved in the creation of your portraits.
In the event that there are partners — spouses, significant others, heads of household, etc. — all must be present for the selection process. Our staff cannot make any exceptions to this policy. We are happy to ensure that all can participate and will make necessary accommodations.
While the studio loves young children and welcomes to reserved portrait sessions, please refrain from bringing them to this the selection session if they could distract you.
Our work is handmade art. Everything that leaves our studio and enters the world is to our highest standards.
We do not specialize in electronic files ("digital images") and do not provide them for any artwork, whether photographic or painted.
The work of the studio is copyrighted and proprietary.
Finished artwork is handmade and take up to 9 months for completion. Portrait collection is held in person with the party who commissioned the portrait.
For those with a special opportunity or certificate, proper documentation must be provided to the studio and presented upon the first session. Any certificates received are not transferable or gift-able. The studio is not obligated to accept transferred certificates.